At Retrofete Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges process. Please review the details below to understand how to proceed.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
- Unworn, unused, and in its original condition with all tags attached.
- In the original packaging.
- Returned within 15 days of receiving your order.
Note: Due to hygiene reasons, certain items such as handbags and shoes may not be eligible for return or exchange if they show signs of wear or damage. Please ensure these items are tried on carefully before deciding to keep them.
How to Initiate a Return or Exchange
Follow these steps to initiate a return or exchange:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange request. Our customer service team will provide you with a Return Authorization Number (RAN) and further instructions.
- Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories. Include the RAN on the outside of the package.
- Ship Your Item: Send the package to the following address using a trackable shipping method:
Retrofete Sales Store
8700 Lillington Circle
Montgomery, US 36117
Refund Process
Once we receive and inspect your returned item, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable.
For exchanges, we will ship the new item to you as soon as possible. If the requested item is out of stock, we will issue a refund or offer an alternative product.
Return & Exchange Request Template
Subject: Return/Exchange Request - Order #[Your Order Number]
Dear Retrofete Sales Store Team,
I would like to request a [return/exchange] for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s)]
- Reason for Return/Exchange: [Briefly explain the reason]
Please provide me with the Return Authorization Number (RAN) and further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
- Handbags with signs of wear or damage.
- Shoes that have been worn or damaged.
Contact Us
If you have any questions about our Returns & Exchanges policy, feel free to contact us at [email protected]. We’re here to help!
Thank you for shopping with Retrofete Sales Store. We appreciate your trust and look forward to serving you again.