Welcome to the Retrofete Sales Store FAQ page! Here, we aim to address common questions and concerns to ensure a seamless shopping experience. If you have any additional questions, feel free to reach out to our customer support team at [email protected].
Product Questions
What types of products does Retrofete Sales Store offer?
We offer a wide range of fashion-forward products including Accessories, Bottoms, Denim, Dresses, Handbags, Jackets, Jumpsuits, Outerwear, Shoes, and Tops.
Are the products available globally?
Yes, our products are available worldwide, with the exception of some remote areas in Asia and other regions.
Payment Questions
What payment methods are accepted?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your payment information is protected.
Shipping and Delivery Questions
What are the shipping options available?
We offer two shipping options: Standard Shipping via DHL or FedEx for $12.95, and Free Shipping via EMS for orders over $50.
How long will it take to receive my order?
Standard Shipping takes 10-15 business days, while Free Shipping takes 15-25 business days after dispatch.
Can I track my order?
Yes, once your order is dispatched, you will receive an email with tracking details to monitor your delivery.
Returns and Exchanges Questions
What is the return policy?
You can return your order within 15 days of receiving it. Please refer to our Returns Policy for more details.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team at [email protected] with your order details.
Account Questions
How do I create an account?
You can create an account during the checkout process or by visiting the ‘Sign Up’ page on our website.
I forgot my password. What should I do?
You can reset your password by clicking on the ‘Forgot Password’ link on the login page and following the instructions.
Customer Support
How can I contact customer support?
You can reach our customer support team via email at [email protected] for any questions or concerns.
Thank you for choosing Retrofete Sales Store. We are committed to providing you with a seamless and enjoyable shopping experience. Happy shopping!